SmokeCraft IQ will match the lowest online price for the exact same product.
We work hard to ensure that we offer the best prices online. If you find another online store that offers a lower price than us, please let us know and we will refund your original payment method with the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.
If you happen to find a lower price for a particular product (exact same brand and model) that is listed for over $1,000 on our store, we will match their price*.
In order to be eligible, you must submit proof to us in the form of either a screenshot, invoice, email, or any verifiable evidence of the lower offer.
* Certain exceptions may apply. See limitations below.
Our 100% Price Match Policy has some limitations:
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You must purchase the item from our website before requesting your Price Match.
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Promotions such as rebates and buy one, get one free offers are not eligible.
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The item must be in stock on the competitor's website.
- The Price Match does not apply to competitor discounts offered over the phone, via email, or in any private setting.
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The competitor must be an online store, they may not have a physical retail location.
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The website cannot be a discounter or auction website (e.g. eBay, Amazon, overstock, etc.).
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Refund requests exclude special once-a-year promotions such as Black Friday/Cyber Monday.
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The competitor must be an Authorized Retailer of the product in focus.
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The Price Match Policy includes the item price and the shipping charges, it excludes sales tax.
- Only one price match request is allowed per order.
- The lower price has to be a final price - the price you pay at checkout.
- If we have accidentally mis-listed a product's actual price, we are not obliged to honor that incorrect price.
Be aware that some brands do not allow this price match policy. The Price Match policy is also limited by the calculation of cost vs loss. If a Price Match would incur a loss for us, we reserve the right to make a final fair decision about whether we can approve the proposed lower price for that product from our store.
SmokeCraft IQ strives to give its customers the lowest price allowed by its manufacturers. We want you to have the best value and the best deal which is why we always offer the best sales and discounts. Keep checking our website for new deals and subscribe to our social media accounts to get the latest news of our products offerings.
Contact Information
If you have any questions about our Price Match Policy, you can contact us as follows:
Business Name: SmokeCraft IQ
Email: support@SmokeCraftIQ.com
Phone Number: (502) 305-7271
Customer Service Hours: Monday -Friday 9:00 am - 5:00 pm ET